LMFT Audrey Schoen Chooses Thrizer Over Mentaya and Reimbursify

Too Much Time Spent On Billing

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Meet Audrey Schoen, an LMFT and practice owner from California.

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When it comes to being a therapist, Audrey loves “Seeing the changes people make in their lives.” She expands on this, saying “The moment that something really clicks and a long-standing pattern of feeling is released… it's the most amazing thing to witness.”

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But the one thing preventing Audrey from focusing more on her clients was insurance billing.

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She would provide a superbill to clients but have to get involved when something inevitably went wrong. Oftentimes, clients were confused, made submission errors, and were at a loss handling rejections.

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“I’ve needed to get involved a few times, and the time and energy spent on that can be taken away from my work,” she said.

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As a caring person, making OON reimbursement easy for clients felt important to her.

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That’s when she checked out Mentaya, a Thrizer competitor.

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It wasn’t satisfactory. Audrey said, “At my rate, a percentage-based fee made Mentaya’s service prohibitive.”

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“I then switched to Reimbursify,” Audrey added, “because it allowed me to be hands-off. But the fees are more costly for the client over Thrizer.”

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Audrey needed a solution that checked these boxes:

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✅ Effective billing support for her clients

✅ Fair pricing for her therapy clients

✅ Hands-off for her peace of mind

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That’s when Audrey decided to try Thrizer.

Effective, Affordable Billing Support

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Audrey began using Thrizer’s Superbill Upload service to help clients get reimbursed. This helped many clients afford therapy at regular intervals.

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And since she’s “totally hands-off from the process,” she can focus on her clients. Or if she wants, she can “choose to use the payment processing” and that’s a big benefit.

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“The pricing is also the best for the client,” Audrey continued. Further, “Clients really love the ease and reassurance that their claims will be taken care of. They don't have to deal with handling denials or claim errors, they know it will be done right and followed up on.”

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Getting support from Thrizer finally threaded the needle for Audrey - it was effective, reasonably priced, and completely hands-off for her.

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Audrey loved the added freedom Thrizer brought, which allowed her to focus more on her clients.

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Things Audrey’s Clients Love About Thrizer

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Audrey’s clients say Thrizer’s OON benefits checker is super helpful. They finally know what to expect when accessing therapy via their OON benefits.

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“The benefits checker has helped new clients get a clear understanding of their OON benefits when deciding to work with me,” she said.

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Additionally, they love being able to do it themselves without needing help from Thrizer or Audrey. (Of course, Thrizer is always willing to help if needed.)

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Clients also love that Thrizer is only $2/session when working towards a deductible (or completely free if therapists use Thrizer’s Payment Platform to offer courtesy claim submission).

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As Audrey noted, “Thrizer really makes it easy to chip away at their deductible,” giving clients no added stress when accessing therapy.

Freedom to Focus on Clients

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“I have been with Thrizer for about 6 months,” Audrey stated. “Clients say the process is easy and appreciate the low cost for help with submissions.”

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Keeping submission costs low helps accessibility, as Audrey knows.

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Here are some more results for Audrey and her clients:

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✅ Clients get billing support that’s easy and doesn’t add stress

✅ Peace of mind that claims will be “done right and followed up on”

✅ About 25% of Audrey’s clients use Thrizer to submit for reimbursement

✅ Gives Audrey time back because Thrizer allows clients to manage superbill submissions

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Overall, Audrey and her clients are very happy with Thrizer’s services.

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Would Audrey recommend Thrizer over competitors?

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“Yes, I very much would. I’ve even recommended it to the eight thousand or so therapists in my coaching community, Balanced Private Practice.”

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“Thrizer has a much more friendly pricing structure than Mentaya and Reimbursify. Thrizer also offers more variety in how we can serve our clients and interact with the reimbursement process. Thrizer offers a range of involvement from the therapist anywhere from completely hands-off to very hands-on in the reimbursement and submission process.”

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She added, “I’ve watched Thrizer evolve as a company and they’ve always been responsive to the needs of the therapist community. Ultimately, I wanted to offer a solution that was both cost-effective and that fit my practice and Thrizer was the best solution. The variety they offer makes it a great solution for most therapists.”

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